SESSION RATES AND PAYMENT
Session rates are subject to change. Invoices will be sent once a session time is confirmed with the student. Payment via cash, check, or credit accepted. Other forms of payment availability (paypal, venmo, etc.) are potentially available but subject to change. Outstanding balances must be received 7 days subsequent to invoice submission date provided at the top of invoice or no lesson will be conducted, and weekly session time slot will no longer be reserved.
SCHEDULING A LESSON
All scheduling must be completed through the web portal. Any questions regarding unlisted availabilities can be made to email@example.com or called in, using the phone number listed below.
CLIENT CANCELATION POLICY
Unfortunately refunds upon cancellation are not available, but for private sessions, a cancellation made more than 48 hours prior to session time can be credited toward a future session with no cancellation fees applicable, unless otherwise specified. For missed private sessions (no-call/no-show) or rescheduled sessions cancelled with less than 48 hours notice, a $20 cancelling/rescheduling fee may apply.
Inclement weather resulting in school-closures, road closures, etc.
Emergency medical issues (severe illness, death of a family member, etc.)
GROOVE INSTRUCTOR CANCELATION POLICY
If an instructor should need to cancel, written notice will be sent out 48 hours prior unless due to a true emergency, and full credit will be awarded to a make-up or future un-billed session time. Groove agrees to provide the participants with information regarding unexpected conflicts as soon as possible upon the knowledge of those conflicts, and best attempts to reschedule will be applied. Our policy is that two available reschedule times will be offered, and though GROOVE does its very best to accommodate the schedules of its clients, unfortunately a cancellation is not a guarantee of a makeup.
If a session should begin late, the instructor can only teach in the time remaining in that slot. Do to the tightly organized schedule, lessons cannot run later to makeup for lost time. If the instructor is more than 15 minutes behind, the client may choose to reschedule the session for another day with no cancellation fee, or credit missed time to a future invoice. If a client is unavailable due to lateness or lack of response for more than 15 minutes, the session may be forfeited for that day.